Frequently Asked Questions
Everything you need to know about shopping with Levi’s Australia.
What are your shipping options within Australia?
We offer standard shipping across Australia for a flat rate, with free delivery on orders over a certain threshold. Express shipping is also available at checkout for faster delivery.
How can I return an item if it doesn't fit?
We offer a 30-day return policy for items in their original, unworn condition with tags attached. Returns can be processed via our online portal or at any participating Levi’s retail store.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring your waist and inseam to compare against our fit charts, or visiting a store for a professional fitting.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and buy-now-pay-later services such as Afterpay.
Can I track my order once it has been placed?
Yes, once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your products covered by a warranty?
Levi’s products are built to last. If you believe your item has a manufacturing defect, please contact our customer service team with your proof of purchase for an assessment.